FAQ

You can pay by PayPal, card of bank transfer.

If there is any error similar to “ERROR. The merchant does not accept unauthenticated payments.” You must contact your bank to activate the system on your card.

Your card may be declined for any of the following reasons:

· Your card may not be authorized to operate on secure payment gateways. Contact your bank.

· The card could be expired. Check that your card does not exceed the validity date.

· The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.

· Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields.

Yes. From the shopping cart you can delete the articles you do not want as long as you have not processed the order.

At NICHI SEIJO we only sell items in perfect condition, so if, exceptionally, you receive a garment with a defect, please contact our customer service department (web@nichiseijo.com) so that they can resolve it as soon as possible.

If on any occasion, by mistake, you receive an item that you have not ordered, please contact our customer service department web@nichiseijo.com) so that they can resolve it as soon as possible.

No, it is not possible since the Tax-Free only applies products that are bought in a physical store and transported by oneself.

You can receive it at the address you choose (never PO Box) or you can pick it up at any of our NICHI SEIJO stores.

You have 15 days from receipt of shipment to return.

He communicates it to us at our email address web@nichiseijo.com and we will send it to the agency for collection.

Once its status has been received and verified, we will first credit your account with the amount of the purchase minus the shipping costs.

The return costs for orders within Peninsular Spain are free for purchases over 49€. For international returns of from the Balearic Islands, the customer must sent the product by their own means and pau the postage.

Once the return is approved, you will receive the amount in the same way in which you made you purchase.

After approving the return (both the articles and the packaging must be in perfect condition) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.

Remember that the term of payment to the credit card always depends on your bank.

By contacting our customer service department (web@nichiseijo.com), we will solve the problem as soon as possible.

Shipment are made by MRW agency and take two to three business days, if payment is by card or PayPal.

If the payment is by transfer, two more business days, with is how long it takes the bank to confirm the transfer payment. Shipments to Europe and outside the Peninsula and the Balearic Islands are by MRW or Correos agency, depending on the country of destination and usually takes 7 business days.

No shipments are made to the Canary Islands.

Shipping costs are calculated based on the destination of your order, being the following:

Peninsular Spain: Free shipping and free first change of size for purchases over 49€, shipping costs will be 5€.

Balearic Islands, Ceuta and Melilla: Shipments will cost 10€. Customs or other applicable expenses are not included in the price and must be paid by the buyer. Return costs and/or size changes will be paid by the buyer.

Portugal: Free shipping and free first size change for purchases over 49€. For orders under 49€, shipping costs will be 5€.

Rest of Europe: Free shipping for purchases over 200€. For purchases under 200€, shipments ill cost 20€. Customs or other applicable expenses are not included in the prince and must be paid by the buyer. Return costs and/or size changes will be paid by the buyer.

Rest of the world: Free shipping for purchases over 450€. For purchases under 450€, shipments will cost 35€. Customs or other applicable expenses are not included in the price and must be paid by the buyer. Return costs and/or size changes will be paid by the buyer.

Pick up at NICHI SEIJO store: Are shipping and size changes.

Yes, the photos are taken of each article in all available colors. There may be slight color variations depending on the screen.

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact our customer service department (web@nichiseijo.com).

All the available stock is the one found on the Web.

All card payments are made through a payment gateway managed by BancSabadell, to which we do not have any type of access as they are controlled by the entity.

All the data you shared with us is private and confidential. In no case are they shared or sold to third parties. www.nichiseijo.com reserves the right to reject returns communicated or sent after

the deadline, or garments that are not in the same condition in with they were received.